Terms of Service

Last Updated: January 2025

These Terms of Service govern your use of Portal Crown Licensing's consulting services. By engaging our services, you acknowledge and agree to these terms.

1. Service Scope

Portal Crown Licensing provides regulatory consulting and advisory services for gaming operators seeking Isle of Man licensing. Our services include:

  • Application preparation and submission support
  • Compliance framework development
  • Regulatory liaison and correspondence management
  • Ongoing compliance monitoring (for retainer clients)

We do not guarantee license approval. The Gambling Supervision Commission makes all final licensing decisions. What we do guarantee is thorough preparation that addresses every regulatory requirement.

2. Client Responsibilities

You agree to:

  • Provide accurate, complete information throughout the engagement
  • Respond promptly to information requests (delays affect timelines)
  • Maintain confidentiality of strategic advice provided
  • Notify us immediately of material business changes during application process

Here's the reality: your cooperation directly impacts outcomes. The 90-day timeline assumes responsive clients. Radio silence adds weeks.

3. Fees and Payment Terms

All fees are outlined in individual Service Agreements. Standard terms:

  • Initial retainer due upon contract signing
  • Monthly invoicing for ongoing services
  • Government fees (application, annual license) are separate and paid directly to GSC
  • Payment due within 15 days of invoice date

Unpaid invoices may result in service suspension. We don't like doing this, but compliance work requires continuous effort.

4. Confidentiality

We treat all client information as confidential unless:

  • Required by law or regulatory request
  • You provide written authorization to disclose
  • Information is already publicly available

Your business strategy stays with us. Period.

5. Limitation of Liability

Portal Crown Licensing's liability is limited to fees paid for services directly related to any claim. We are not liable for:

  • Regulatory decisions outside our control
  • Third-party delays (banks, auditors, technology providers)
  • Business losses due to licensing timeline variations

Professional indemnity insurance covers our advisory work. Details available upon request.

6. Termination

Either party may terminate with 30 days written notice. You remain responsible for:

  • Fees for work completed prior to termination
  • Any outstanding government fees already incurred

Mid-application terminations get complicated. The GSC still expects responses. We'll discuss transition protocols if this situation arises.

7. Governing Law

These terms are governed by Isle of Man law. Any disputes will be resolved through arbitration in Douglas, Isle of Man.

Questions?

Legal documents shouldn't require a decoder ring. If anything here is unclear, email us at [email protected] before proceeding.

We'd rather clarify now than argue semantics later.